Shipping policy
Ramvilo customer care
Clear information about processing, delivery, tracking, and shipment support for orders within the United States.
Last updated: September 12, 2026
Order Processing
Once your order is placed, please allow 2–3 business days for processing before dispatch. This time allows us to prepare and check your items before shipment.
Orders are processed Monday through Friday. Orders placed on weekends or public holidays begin processing on the next available business day.
Shipping Destination
Ramvilo currently ships within the United States only.
Shipping Time
Orders are shipped with USPS. Estimated delivery is 9–14 business days from the date of dispatch, following the 2–3 business-day processing period.
Shipping Cost
We offer free standard shipping on all United States orders, with no minimum order value required. Any applicable taxes or charges shown at checkout are separate from shipping.
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with the available tracking information. Please allow time for the carrier to activate and update the tracking record.
If tracking information has not arrived within 3 business days after your dispatch confirmation, contact us at support.ramvilo@gmail.com .
Lost or Damaged Parcels
If your parcel arrives damaged or has not arrived by the end of the estimated delivery period, please contact us within 14 days of the estimated delivery date.
For damaged parcels, retain the item and all original packaging and include clear photographs of the parcel, packaging, shipping label, and damage where possible. We will review the information and work with the carrier to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Incorrect or Incomplete Addresses
Please review your delivery address carefully before completing checkout. Ramvilo is not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied with the order.
If you notice an error after ordering, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once processing or shipment has begun. Additional shipping charges may apply if a parcel must be sent again because of an address error provided at checkout.
Carrier Delays and Delivery Scans
After a parcel is transferred to USPS, tracking events and delivery timing are controlled by the carrier. A delivery scan does not always indicate the exact placement of a parcel. If tracking shows “delivered” but you cannot locate the order, check the delivery area, household members, neighbors, and any notice from USPS before contacting us.
Need shipping help?
Contact Ramvilo
We aim to respond to support requests within 48 hours.