Refund policy

At Ramvilo, we want every unboxing moment to feel just right — for your little one and for you. We know that shopping for children's toys and gifts comes with plenty of decisions, and we're here to make the return process as simple and stress-free as possible. If something isn't quite what you expected, we've got you covered.

Our Return Window

You have 30 days from the date of delivery to request a return or exchange on eligible items. We want you to feel confident in every purchase — whether it's a plush character toy, a wooden toy, or a creative play set from our collection.

How to Start a Return or Exchange

We've made it easy. To begin a return or exchange, please contact our support team directly:

  • Email: support.ramvilo@gmail.com — we respond within 48 hours

  • Phone: +1 (435) 228-8650

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Once your request is received, our team will review it and send you return instructions, including a prepaid return shipping label where applicable.

Return Shipping

We cover return shipping costs for eligible returns. You will not be charged for return shipping on any eligible return. We'll provide a prepaid label so you can send your item back without any out-of-pocket expense.

Refund Method & Processing Time

Approved refunds are issued to your original payment method. Once we receive and inspect the returned item, please allow 5–10 business days for the refund to appear in your account. Processing times may vary slightly depending on your bank or payment provider.

We do not charge restocking fees on eligible returns. What you paid is what you get back.

Common Return Scenarios

Changed Your Mind?

No problem. If you've had a change of heart about a plush character toy, a wooden toy, or a creative play set, you're welcome to return it within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags and accessories intact.

Received a Damaged Item?

We're so sorry if your order arrived damaged. Please contact us within 30 days of delivery by emailing support.ramvilo@gmail.com with a photo of the damage. We'll arrange a replacement or full refund at no cost to you — in most cases, you won't even need to return the item.

Received the Wrong Item?

If we sent you the wrong toy or an incorrect item from your order, we sincerely apologize. Reach out to us right away and we'll make it right by sending the correct item or issuing a full refund. Return shipping for incorrect items will be fully covered by us.

Defective Item?

We hold our plush character toys, wooden toys, and creative play sets to a high standard — but if you receive something that doesn't meet that standard, please let us know within 30 days. Send us a description and photo of the defect and we'll resolve it quickly with a replacement or refund.

Package Never Arrived?

If your order hasn't arrived within the expected delivery timeframe and tracking shows no updates, please contact us. We'll investigate with the carrier and work toward a resolution — whether that's reshipping your order or issuing a refund.

For current processing times and estimated delivery windows for the United States and United Kingdom, please refer to our Shipping Policy.

Non-Returnable Items

For the safety of all our little customers, the following items are not eligible for return:

  • Items that have been used, washed, or removed from original packaging (unless defective or damaged)

  • Personalized or custom-made products

  • Items marked as final sale at the time of purchase

  • Gift cards

If you're unsure whether your item qualifies, please don't hesitate to reach out — we're always happy to help.

Exchanges

Want to swap a plush character for a different one, or exchange a wooden toy for another from our collection? Simply contact our support team within your 30-day return window. Subject to availability, we'll do our best to get the right item to you as quickly as possible.

Still Have Questions?

We're here to help every step of the way. Parenting is already a full-time job — navigating a return shouldn't add to that. Reach out to our team and we'll take care of the rest.

  • Email: support.ramvilo@gmail.com — response within 48 hours

  • Phone: +1 (435) 228-8650

  • Hours: Monday–Friday, 9:00 AM–5:00 PM ET

  • Address: 10 Four Seasons Town Centre, Greensboro, North Carolina 27427, United States