Refund policy

Ramvilo customer care

If an order is not right for you, this policy explains our return eligibility, free return process, and refund timing.

Last updated: September 12, 2026

Our Return Window

You may request a return within 30 days of receiving your order. Requests made after 30 days cannot be accepted.

To qualify for a return, the item must be unused and in the same condition in which it was received, with its original packaging and included parts. It must be free from wear, use, assembly, alteration, or customer-caused damage.

Free Returns

Ramvilo provides free return shipping for eligible United States orders. After your request is approved, we will send return instructions and, where applicable, a prepaid return label. Original shipping is free under our Shipping Policy, and no restocking fee is charged.

Return Scenarios

Orders That Have Not Arrived

If a shipment appears lost in transit, or tracking shows delivered but the parcel cannot be located, contact us within 14 days of the estimated delivery date. This reporting period matches our Shipping Policy.

We may ask you to check the delivery area, household members, neighbors, and any carrier notice. We will then review the tracking information and work with USPS. Where loss is confirmed, an appropriate resolution may include a replacement or refund.

Non-Returnable Items

The following items cannot be accepted for return unless they arrived damaged, defective, or incorrect:

• Items showing signs of use, wear, washing, assembly, alteration, or customer-caused damage
• Items missing their original packaging, included parts, or accessories
• Items submitted outside the 30-day return window
• Gift cards
• Downloadable or digital products, if offered
• Items marked final sale, where clearly stated before purchase

Exchanges and Replacements

For damaged, defective, or incorrect items, a replacement may be offered after review and subject to availability. For a change of mind, the simplest option is to return the eligible item for a refund and place a new order for the preferred product.

Refund Method and Timing

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method.

Once processed by Ramvilo, please allow approximately 5–10 business days for the refund to appear. Your bank or payment provider may require additional time to post the funds.

Transactions on Ramvilo are processed in United States dollars (USD). If your payment account uses another currency, conversion rates and related charges are determined by your bank or payment provider and are outside Ramvilo’s control.

How to Start a Return

1. Contact us at support.ramvilo@gmail.com or +1 (435) 228-8650 within the applicable reporting period.
2. Include your order number, the item you wish to return, and the reason for the request. Attach clear photographs if the item is damaged, defective, or incorrect.
3. Our support team aims to respond within 48 hours with eligibility information and return instructions.
4. Package the approved item securely in its original packaging and follow the provided shipping instructions.
5. After the return is received and inspected, we will email you with the outcome and process any approved refund.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to help before processing or dispatch begins, but a change or cancellation cannot be guaranteed once the order has entered fulfillment or shipment.

Need return help?

Contact Ramvilo

We aim to respond to support requests within 48 hours.