Frequently Asked Questions

After checkout, you should receive an order confirmation at the email address provided. Please also check your spam or promotions folder. If it is still missing, email us with your name and the email used at checkout.

Please contact us as soon as possible. We will try to help before processing or dispatch begins, but changes and cancellations cannot be guaranteed once fulfillment has started.

Prices and transactions on Ramvilo are shown in United States dollars (USD). Your bank or payment provider determines any currency conversion or related charge.

Yes. Visit our Gift Guide, Age & Play Guide, and each product page for dimensions, materials, included pieces, and available age guidance.

Ramvilo currently ships within the United States only.

Standard shipping is free on all United States orders, with no minimum order value.

Please allow 2–3 business days for processing. After dispatch, USPS delivery is estimated at 9–14 business days. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, address issues, or high demand.

We send available tracking information by email after dispatch. Please allow time for USPS to activate the tracking record. You can also visit our Track Your Order page.

Carrier scans may take time to appear. If tracking information has not arrived within 3 business days after your dispatch confirmation, contact us at support.ramvilo@gmail.com.

Please check the delivery area, household members, neighbors, and any USPS notice. If it remains missing, contact us within 14 days of the estimated delivery date so we can review the tracking with the carrier.

You may request a return within 30 days of receiving your order. Eligible items must be unused, in their original condition, and include the original packaging and parts. Please contact us before sending anything back.

Yes. Ramvilo provides free return shipping for eligible United States orders, and no restocking fee is charged on approved returns. We will provide instructions and, where applicable, a prepaid label after approval.

Email us with your order number and clear photographs of the item, packaging, and shipping label. After review, we may provide a replacement or refund, depending on the circumstances and availability.

After the returned item is received and inspected, approved refunds are issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after Ramvilo processes it; your bank may need additional time.

Check the individual product page first, because dimensions, materials, and included pieces vary. You can also visit our Product Size Guide and Materials & Quality page.

Always follow the product-specific instructions where provided. Our Care Guide includes general advice for plush toys, wooden toys, and creative-play items.

We work to present products accurately, but colors and scale can appear different because of lighting, photography, and screen settings. Measurements may also have small production or measuring variations.