Privacy policy

Ramvilo customer care

This policy explains how Ramvilo collects, uses, shares, and protects personal information when you visit ramvilo.com, contact us, or place an order.

Last updated: September 12, 2026

1. Scope of This Policy

This Privacy Policy applies to personal information processed through ramvilo.com and related interactions with Ramvilo, including orders, customer accounts, customer support, marketing communications, and website use.

Our store is hosted by Shopify, which provides the online commerce platform that enables us to offer products and services. Shopify may process personal information in connection with your use of our store.

2. Information We Collect

Information you provide

• Contact information, such as your name, email address, telephone number, billing address, and shipping address
• Order information, including products selected, order history, returns, and delivery details
• Account information, if you create or use a customer account
• Payment-related information required to complete a transaction; full payment-card details are handled by payment providers rather than stored directly by Ramvilo
• Messages, reviews, requests, and other information you send to us
• Marketing preferences and consent choices

Information collected automatically

• Device and browser information, IP address, network connection, and general location derived from technical information
• Website activity, such as pages viewed, searches, products viewed, cart activity, referral pages, and interaction times
• Cookie identifiers and similar technology used for store operation, preferences, measurement, fraud prevention, and advertising where enabled

Information from other sources

We may receive information from Shopify, payment providers, delivery carriers, analytics or advertising partners, and services you use to interact with our store, subject to their own privacy practices.

3. How We Use Information

We may use personal information to:

• Provide products and services, process payments, fulfill orders, arrange delivery, and manage returns or refunds
• Send order confirmations, delivery updates, service notices, and responses to support requests
• Create and maintain customer accounts and remember preferences
• Operate, personalize, measure, and improve our store and product selection
• Send marketing communications when permitted and honor unsubscribe choices
• Show or measure advertising where permitted by your choices and applicable law
• Detect and address fraud, misuse, security incidents, or other harmful activity
• Maintain business, tax, accounting, and transaction records
• Comply with legal obligations, enforce our terms, and protect legal rights

4. How We Disclose Information

We may disclose personal information when reasonably necessary to the following categories of recipients:

• Shopify, which hosts and supports our online store
• Payment providers, to authorize and process transactions, refunds, and fraud checks
• Delivery and logistics providers, including USPS and service partners involved in fulfilling an order
• Technology and business providers, such as hosting, customer support, email, analytics, security, and professional-service providers
• Advertising partners, where advertising tools are enabled and permitted by your consent choices and applicable law
• Authorities or other parties, when required by law or reasonably necessary to protect rights, security, and users
• A successor organization, in connection with a merger, financing, restructuring, acquisition, or transfer of all or part of the business

Service providers are permitted to process information for the services they provide and are subject to their own contractual and legal obligations.

5. Cookies and Similar Technologies

Cookies and similar technologies help the website operate, remember selections, understand store performance, prevent fraud, and support marketing where permitted.

• Necessary technologies support functions such as navigation, account access, cart activity, checkout, and security.
• Functional technologies remember choices and improve website features.
• Analytics technologies help us understand visits and interactions.
• Advertising technologies may measure campaigns or personalize advertising where enabled.

You can manage available choices through the cookie banner or privacy settings displayed on the store and through your browser settings. Blocking certain technologies may affect website functions. Browser-based privacy signals may also be recognized where required by applicable law.

6. Marketing Communications

If you choose to receive marketing emails, we may send product news, store updates, and offers. You can unsubscribe at any time using the link in a marketing email. Unsubscribing from marketing does not stop necessary service messages about an order, account, or support request.

7. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, and reporting obligations.

Retention periods vary according to the type of information, why it was collected, legal requirements, and whether an account or ongoing relationship remains active. When information is no longer required, we may delete or anonymize it, subject to applicable law.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure. Please protect your account credentials and contact us if you believe your interaction with Ramvilo is no longer secure.

9. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of personal information; receive a portable copy; restrict or object to certain processing; or opt out of certain targeted advertising, sharing, or sale as those terms are defined by applicable law.

You may submit a request using the contact information below. We may need to verify your identity before completing a request. Where permitted, an authorized agent may submit a request on your behalf, but we may ask for proof of authorization and identity verification. We will not discriminate against you for exercising an applicable privacy right.

10. Third-Party Websites and Services

Our store may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies. Ramvilo is not responsible for the privacy or security practices of third-party websites.

11. International Processing

Although Ramvilo currently ships within the United States, service providers may process information in the United States or other countries. Privacy protections may differ by location. Where required, relevant providers use recognized legal mechanisms for cross-border transfers.

12. Minors

Our store is intended for adults making purchases and is not directed to individuals under 13. We do not knowingly collect personal information directly from an individual under 13. If you believe such information has been provided, contact us so we can review and address the request.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. The revised version will be posted on this page with an updated date. Material changes may be communicated through the store or another appropriate method when required.

Privacy questions or requests

Contact Ramvilo

Use the details below to ask a privacy question, exercise an applicable right, or submit a complaint. If you are not satisfied with our response, you may have the right to contact the privacy regulator or attorney general responsible for your location.